YOUR PRIVACY.
OUR RESPONSIBILITY.

WHO WE ARE.

ZMH Maintenance Ltd. operates the website zmhmain.co.uk .

For enquiries concerning your personal information, please contact:

INFORMATION WE COLLECT.

When you submit an enquiry through our website, we collect the information you provide, including:

• Your first and last name.
• Your telephone number.
• Your email address.
• Your project type.
• Your project description.

We also receive information you choose to provide when contacting us by telephone or email.

Our website and its security services may process technical information, such as IP addresses and browser information, to operate the website and protect against spam.

HOW WE USE YOUR INFORMATION.

We use personal information for purposes associated with your enquiry or our services. These include:

• Responding to enquiries.
• Discussing project requirements.
• Preparing and providing quotations.
• Communicating about agreed work.
• Managing customer relationships.
• Maintaining website security.
• Meeting applicable legal obligations.

OUR LAWFUL BASIS.

Depending on the circumstances, we process personal information under the following lawful bases of the UK GDPR:

• Contract: Taking steps at your request before entering into a contract, such as preparing a quotation, and performing an agreed contract.
• Legitimate interests: Managing relevant business communications, maintaining website security and preventing spam, where our interests are not overridden by your rights.
• Legal obligations: Maintaining records or disclosing information where required by applicable law.

We request the contact information necessary to respond to your enquiry. Without sufficient contact information, we might be unable to provide a quotation or respond.

WHO RECEIVES YOUR DATA.

We use WordPress and WPForms to operate our website and collect project enquiries. Our website is hosted through Hostinger.

Personal information may be processed by service providers supporting website hosting, email delivery, website security and business administration, subject to appropriate arrangements.

Where necessary to deliver an agreed project, relevant information may also be shared with contractors or professional advisers.

International data transfers

ZMH Maintenance Ltd. processes personal information within the United Kingdom. Our current data-handling arrangements are intended to keep personal information and associated processing within the UK.

We do not intentionally transfer personal information to organisations outside the United Kingdom.

We review our service-provider arrangements to ensure that our data-handling practices remain consistent with this policy.

HOW LONG WE KEEP INFORMATION.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Unsuccessful enquiries

Where an enquiry does not result in an agreed project or contract, we retain the relevant enquiry information for six months from our last substantive communication with you.

At the end of this period, we delete or anonymise the information unless continued retention is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

Completed projects

Where an enquiry results in contracted work, we retain relevant customer information, quotations, invoices, contracts and project records according to applicable legal requirements and our business retention arrangements.

The appropriate retention period depends on the type of record, applicable accounting and tax obligations, contractual requirements and any relevant legal claims.

We periodically review retained information and securely delete or anonymise personal information when it is no longer required.

COOKIES & SECURITY.

Our website uses WordPress and associated technical services to support website functionality, administration and security.

Essential website functionality

WordPress may use cookies for website administration, authentication and the management of administrator sessions. These cookies support the operation and security of the website.

The duration of individual technical cookies depends on their function and the relevant WordPress or service-provider configuration.

Enquiry form security

Our WPForms enquiry form uses modern anti-spam protection and a minimum submission time to help prevent automated submissions.

These security measures may process technical information necessary to identify suspicious or automated activity.

Analytics and advertising

We do not use Google Analytics, Meta Pixel or other visitor analytics and advertising tracking tools on our website.

We do not use visitor information collected through our website for behavioural advertising or cross-site tracking.

Cookie preferences

You may manage or delete cookies through your browser settings. Disabling essential cookies may affect certain website functions.

If we introduce non-essential cookies or tracking technologies in the future, we will update this policy and obtain consent where required by applicable law.

YOUR DATA PROTECTION RIGHTS.

Subject to applicable conditions and exemptions, you have rights concerning your personal information, including:

• Access to your personal information.
• Correction of inaccurate information.
• Erasure in applicable circumstances.
• Restriction of processing.
• Objection to certain processing.
• Data portability where applicable.

You also have the right to object to the processing of your personal information for direct marketing.

Where processing relies on consent, you have the right to withdraw your consent at any time without affecting earlier lawful processing.

To exercise your rights, email info@zmhmain.co.uk .

We will respond to data protection requests in accordance with the applicable statutory time limits. We may request information necessary to verify your identity before disclosing personal information.

QUESTIONS & COMPLAINTS.

If you have concerns about how we handle your personal information, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

CHANGES TO THIS POLICY.

We review this Privacy Policy when our data-handling practices, website services or applicable legal requirements change.

The latest version will be published on this page, together with its most recent update date.